Client Communications & Engagement Specialist (Ukraine)

Client Communications & Engagement Specialist to the Team of the Chief Administrative Officer

Join our team at LionRock LLC, a US-based company dedicated to helping people improve their lives through innovative Telehealth solutions. With a commitment to making a positive impact on mental and emotional well-being, we are looking for a Client Communications & Engagement Specialist to the Team of the Chief Administrative Officer to help manage daily tasks and streamline operations.

Your Role:

As a Client Communications & Engagement Specialist, you will play a key role in ensuring effective and timely communication with clients, stakeholders, and internal teams. Your ability to engage, and streamline interactions will be crucial to our success.

Key Responsibilities:

    •    Conduct research to support business initiatives and strategic planning if needed.

    •    Keep track of interactions, stay updated on client profiles, and identify engagement opportunities.

    •    Monitor and respond to incoming messages across email, LinkedIn, Instagram, and other platforms.

    •    Professionally engage with clients, potential partners, and team members through well-crafted and personalized written and verbal messages.

    •    Take detailed notes during meetings, summarize key points, and track action items and goals if needed. 

    •    Help organize and control daily processes to ensure operations run efficiently if needed.

    •    Regularly check and manage communication on professional and social media profiles, ensuring timely responses and follow-ups.

    •    Create and maintain spreadsheets, tables, and presentations or proofread if needed.

    •    Organize files, documents, and materials for projects and initiatives if needed.

    •    Be a welcoming and energetic communicator who fosters positive relationships.

    •    Ensure all messages are clear, timely, and aligned with company communication standards.

    •    Be the first point of contact for inquiries, maintaining a warm, professional, and engaging tone.

What We’re Looking For:

    •    Good written and verbal communication skills in American English.

    •    Strong sense of initiative and ability to engage in conversations without waiting for instructions.

    •    Excellent attention to detail and problem-solving abilities.

    •    Experience managing messages and communication across multiple platforms (email, LinkedIn, Instagram) would be a plus. 

    •    Organized and detail-oriented, ensuring timely responses and effective follow-ups.

    •    Previous experience in client communication, social media engagement, or a similar role is a plus.

    •    Familiarity with Google Workspace and Microsoft Office Suite.

    •    Professional communication skills for client and stakeholder interactions.

    •    A proactive and adaptable mindset with the ability to work independently and as part of a team.

    •    Creativity and the ability to think outside the box.

What We Offer:

    •    Competitive salary with performance-based bonuses.

    •    A friendly, supportive, and collaborative team environment.

    •    Opportunities for professional growth and development.

    •    The chance to contribute to a meaningful mission improving people’s lives.

If you’re passionate about communication, organization, teamwork, and making a positive impact, we’d love to hear from you!

Contact Daria with your CVs and inquiries for further details.