Operations Manager/ Операційний менеджер
An Estonian company that provides services for finding, ordering, and paying for car, motorcycle, or electric scooter rides through a mobile application of the same name is looking for a Senior Strategy & Operations Manager
We are looking for an entrepreneurial-oriented and solutions-driven Senior Strategy and Operations Manager with excellent analytical, leadership, and interpersonal skills to take ownership of our Ukrainian operations.
Location: Kyiv, Ukraine
About the role
Your role will have a direct and tangible impact through continuous improvement of the driver and rider experience by strengthening company value proposition in the marketplace by achieving industry-leading supply availability, pricing, and quality. What’s more, from a succession perspective, you’ll work closely with the General Manager. You will be involved in the definition and implementation of the strategy of the Ukrainian market & hold a key strategic position in the management of the Ukrainian team.
What you can expect
Main tasks and responsibilities:
- Designing and executing strategies to increase driver engagement and retention while managing a high-performing Ukrainian team, ensuring operational excellence.
- Developing and nurturing relationships with key stakeholders (drivers, fleet owners, unions, regulators, government officials, and local communities) to drive business growth.
- Overseeing and optimising local operational processes and procedures, while identifying trends, risks, and improvement opportunities to strengthen the business.
- Developing complex analytical models and reporting systems, analysing data to optimise marketplace health for drivers and riders in Ukraine.
- Driving growth and revenue by achieving operational milestones and ensuring active collaboration between local operations and HQ teams to meet business objectives.
- Advocating for company brand and services while navigating regulatory matters and local policies within the transportation and tech sectors.
What we expect
About you:
- You have 3+ years of experience in an operations management or general management role
- You have 5+ years experience in an analytical and/or entrepreneurial position
- You are a strong leader and collaborator with excellent English & Ukrainian negotiation and communication skills (both verbal and written)
- You have a data-driven mindset with excellent Excel/Google Sheets skills
- You have a Bachelor's Degree or higher in Economics, Finance or related fields
- You have a strong sense of ownership with a hands-on approach
Мазуренко Ірина
