Менеджер з навчання та розвитку персоналу в готель (центр)

The best 5 star hotel in Ukraine — Hyatt Regency Kyiv Hotel is urgently looking for a talented motivated, energetic, professional, and sociable individual to join our Human Resources hotel team as а Learning & Development Manager.

At Hyatt, our purpose is to care for people so they can be their best — where we get to know others as unique individuals so we can design and deliver personal experiences through courtesy, sincerity and a sense of fun!

Job Summary:

As а Learning & Development Manager, you will be responsible for designing, implementing, and overseeing training and development programs that enhance the skills, knowledge, and service excellence of hotel employees. You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

This role ensures that training initiatives align with brand standards, operational goals, and guest satisfaction objectives while fostering a culture of continuous learning and professional growth.

Main duties and responsibilities:

• Design, implement, and manage comprehensive training programs for all levels of staff, focusing on skill enhancement, leadership development, and service excellence.
• Develop both onboarding and ongoing training content tailored to organizational needs.
• Facilitate comprehensive onboarding programs for new hires, ensuring a seamless integration into the team and alignment with the company's values, policies, and operational standards.
• Collaborate with department heads to identify training needs and ensure alignment with business goals.
• Deliver in-person and virtual training sessions to employees.
• Coordinate with external trainers for specialized training needs.
• Monitor and evaluate training sessions to ensure effective delivery and learning outcomes.
• Create personalized development plans for employees based on performance reviews and career aspirations.
• Provide coaching and mentorship to staff to foster their growth within the company.
• Track and report on employee progression, providing guidance and support as needed.
• Ensure adherence to internal and external quality standards, policies, and procedures across all departments.
• Develop, implement and monitor quality control processes and conduct regular audits and assessments of services, products, and operations to identify areas for improvement and ensure consistent quality delivery.
• Integrate ESG principles into learning initiatives, fostering sustainability, inclusion, and responsible leadership.

Key selection criteria:

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field. A Master’s degree or professional certifications in L&D or quality management is a plus.
• Minimum 2-4 years of experience in a Learning & Development role.
• Strong knowledge of hospitality operations, service excellence, and guest experience.
• Excellent communication, presentation, facilitation and interpersonal skills.
• Experience with e-learning tools, and digital training platforms.
• Ability to create engaging training content using instructional design principles.
• Strong problem-solving skills and attention to detail.
• Fluent in Ukrainian and English language, both spoken and written

What we are offering:

• A stimulating and collaborative work environment in a 5 star hotel.
• Fun and exciting working environment.
• High standards of business behavior ethic.
• Complimentary meals and stylish uniform provided and laundered.
• Medical insurance provided after passing probation period.
• Friendly and highly professional team.
• Comfortable office in the heart of the city.
• Official employment, fair compensation and social package.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
• Helpful and engaging international environment with numerous opportunities for professional growth and personal development.
• Participation in Hyatt’s programs and initiatives.
• Room discounts available worldwide within the Hyatt portfolio. 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Feel interested? Hurry up to join our professional team by sending your English version CV to build strong memories together!

Only those candidates who are selected to participate in the subsequent stages of recruitment will be contacted.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Workplaces.

Apply now to join our diverse and multitalented family of go-getters!

Hyatt is an equal opportunity employer. We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.