Customer Support Specialist
Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.
We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.
We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.
Job Responsibilities:
- Сommunication with clients via chats, e-mail, and calls
- Respond to customer queries promptly and accurately (24/7 service).
- Follow up with customers to ensure prompt issue resolution.
- Collect and analyse customer feedback to assess satisfaction.
Requirements:
- Proficient in English.
- Experience in customer service will be considered a plus.
- Strong written and verbal communication skills.
- Excellent problem-solving abilities.
- Ability to multitask.
- Commitment to customer satisfaction.
- Effective time management.
- Willingness to learn.
What we offer:
- Comfortable work environment, remote work.
- The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 24/7.
- Paid vacation and sick leave.
- Healthcare insurance and gym.
- Training and useful experience.
- Work in a young and friendly team.
- Career opportunities and professional growth.
For a better understanding of who we are and what we do, visit our website:
Diya.pro Проверенная