Executive Language Support Officer

Job Title:         Executive Language Support Officer 

Location:         Lviv, Kyiv or Dnipro 

Reports to:     Head of Policy, Advocacy and Communications 

Contract:         Fixed Term 

About HelpAge International 

HelpAge International works with partners and a diverse global network of more than 150 organisations across 85 countries, supporting millions of older people to live safe, dignified, and healthy lives. We are committed to inclusion and strive to deliver a just and fair world for everyone, regardless of age. Since 2014, our presence in Ukraine has grown to include over 250 staff and volunteers. 

We are seeking to recruit a highly skilled and proactive Executive Language Support Officer to enhance our senior management team's efficiency and communication capacity.

Key Areas for Impact & Responsibilities 

Language and Interpretation Support

• Provide clear and accurate interpretation during high-level meetings, ensuring that technical, professional, or legal terms are communicated effectively while preserving the original context and meaning.
• Translate internal and external publications and documents accurately and efficiently from English to Ukrainian (and vice versa).
• Utilise AI translation and interpretation technologies to enhance quality and efficiency, and identify innovative, cost-effective approaches to meet our office’s language needs. 

Executive Support

• Support the Senior Management Team by coordinating schedules, managing agenda items, distributing relevant documents, and taking detailed meeting notes.
• Draft correspondence and prepare reports, briefing notes, and presentations, ensuring that all communication reflects HelpAge’s standards and mission.
• Plan, organise and coordinate executive-level activities, including meetings, workshops, field visits, and training—managing diaries, gathering input from team members, and arranging follow-up actions as necessary.
• Maintain accurate records, file management, and follow-ups to ensure smooth and efficient office operations. 

Additional Responsibilities

• Participate actively in internal team and project meetings. 
• Collect and manage information, data, and documentation related to HelpAge’s programme areas, ensuring confidentiality and accuracy. 
• Assist with other tasks related to HelpAge’s written and audiovisual content as needed.
• Undertake any other duties assigned by your line manager.

Qualifications

Essential

• Fluency in Ukrainian and English.
• A minimum of one year’s experience in interpretation and translation or a degree in languages specialising in translation.
• Strong interpersonal skills, flexibility, and the ability to work independently as well as collaboratively under tight deadlines and in high-pressure situations.
• Proficiency in modern office software (e.g., Microsoft Office Suite) and familiarity with digital collaboration tools such as Zoom, SharePoint, or AI-assisted translation technologies. 

Desirable

• A university degree in fields such as language, law, communication, journalism, public relations, international relations, or a related discipline.
• A good understanding of humanitarian, human rights, or care-related issues.

Our Core Competencies

 At HelpAge International, we value:

1. Working Collaboratively: Building mutual trust and respect with both internal teams and external partners to achieve our strategic aims.
2. Adaptability and Flexibility: Embracing new opportunities and feedback to continuously evolve in your role.
3. Supporting and Facilitating Change: Leading cultural change within a supportive and inclusive environment.
4. Extending Our Reach: Creating and capitalizing on opportunities to build new partnerships and enhance our impact.
5. Diversity and Inclusion: Promoting a culture where the voices of older people are heard and respected.

Safeguarding & Safer Recruitment
 HelpAge International is committed to safeguarding everyone we work with. You will be responsible for preventing harm, reporting safeguarding incidents using our internal mechanisms, and adhering to all safeguarding policies and procedures. All appointments are subject to satisfactory references and screening checks, including misconduct disclosure schemes and terrorism finance checks.

How to apply 

Applicants should submit a single document containing their CV and cover letter in English. Kindly specify your expected salary range and provide two references within your cover letter.

Our recruitment process:

Shortlisted candidates will be invited to take a written test and attend an interview with the hiring team. The selected candidate will receive a conditional offer of employment, pending successful reference checks.