* supporting the MEAL team in developing and establishing a community feedback mechanism for humanitarian programming

* identifying gaps in the CFM system, analyzing and responding to feedback trends, suggestions for improvements in coordination with the line manager and updating the SOP accordingly

* answering calls, emails and online requests, processing and categorizing through the CFM database and referring to relevant departments

* reporting serious (sensitive) complaints to senior management

* providing detailed feedback summaries for operational meetings

* visiting area offices to develop an understanding of how the programs work (including field visits)

* effective communication with regional program teams (more than 30 CFM focal points in Basic Needs, EcRec, Protection, Shelter programs) to implement changes and support with appropriate feedback processing

* preparation and regular release of the CFM Digest with data, figures and trends for the month

* conducting information sessions on awareness of the feedback mechanism separately for newcomers, for focal points, for partners

* timely and accurate processing and entering data (KOBO, Services Advisor Platform, allocation reporting)

* collecting survey responses

* assistance in raising and tracking of relevant purchase requests

* proactive position in optimising team daily processes

* 2 shops on ETSY with 5-star rating and positive reviews only

* creating my own product lines

* subject photographing of products for sale

* timely and kindly communication with customers

* order processing, organisation of gift packaging and delivery

* analysis of demand for handmade products, search and experimentation with new niches

ProcreditBank

Office Manager (within 2 years) with relevant acquisition of skills in administrative processes

Banking Customer Service Officer

* advising clients on banking products

* opening and maintenance of card/current/deposit accounts in accordance with current legislation

* experience of working with a set of banking programs

ING Bank Ukraine

Banking Operations and Customer Service

* opening and maintenance of card/current/deposit accounts in accordance with current legislation

* professional consulting on banking products and processes

* processing of payment orders, currency applications, cash register documents in banking programs of ING Bank

* provision of further support according to customer requests

Renaissance Capital

Back Office Specialist for Securities purchase and sale

* identification of counterparties/clients in accordance with the requirements of financial monitoring and company procedures

* preparation and signing of contracts for the purchase and sale of securities after the conclusion of agreements by the trader

* further processing of the timely agreement execution (orders to the custodian, payment forms)

* preparation and submission of regular and irregular merchant reports