Sales manager / Менеджер з продажів
Hicell is looking for a professional Sales Account Manager in A2P SMS, worldwide.
HQ Location: Kyiv, Ukraine. Office work is not required
Work format: Remote
Candidate location: No location restrictions
Duties & Responsibilities
Serve as the point of contact for all assigned customer accounts
Manage a portfolio of assigned customer accounts
Search for new customers
Develop and maintain customer relationships
Ensure effective customer service delivery and satisfaction
Investigate customer complaints, provide feedback, and resolution
Create reporting and ensure the accuracy of all customer reports
Negotiate the fee structure with all customers when necessary.
Responsibility to capture and manage all customer communication via communication tools.
Identify new upsell & cross-sell opportunities into existing accounts
Sell quality routes provided by the procurement & routing team
Ask and create new sales opportunities in existing accounts
Drive sales account management best practices to create a high-performance team
Working closely with the routing team to provide feedback on route quality and new coverage requirements.
Working closely with finance in managing all financial aspects of customer accounts
Key requirements:
- Important: Minimum of 2 years of working experience in a similar role, responsible for the sales of sms marketing traffic in international A2P messaging
- Experience in preparing price proposals, negotiating terms & contract management
- Demonstrable success in managing accounts
- Demonstrable experience in building strong customer relationships
- Proven track record of meeting and exceeding sales targets
- Hands on experience in sales and the ability to deliver excellent customer service
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Fluent in English
We offer:
Competitive salary: fair pay for your expertise, with room to grow as you make an impact.
Supportive team culture: work in a friendly, collaborative environment where your ideas matter.
International environment: join a diverse, global team with open communication and shared goals.
Company-provided MacBook: Enjoy smooth, high-performance work with a MacBook, available to every team member who needs one.
Healthy work-life balance: take advantage of 24 calendar days of paid vacation each year, plus paid sick leave — because your well-being and balance matter to us.
Professional & personal growth: we encourage your development — and support it with time, trust, and resources.
Learning covered: we cover the cost of career development courses, trainings, and webinars to help you grow faster.
Катерина
Hicell Telecommunication Перевірена
