Віддалена робота
Technical Support Engineer (Intern)
Віддалена робота
В офісі/на місці
Повна зайнятість
Віддалена робота
Безкоштовне навчання
Офіс з безперебійним інтернетом
Медичне страхування
We are looking for an Intern Technical Support Engineer for supporting B2B SAAS-service for project management.
This is a fantastic opportunity to start your career in tech support, gain hands-on experience, and work in a collaborative, supportive environment. Successful interns will have the opportunity to continue in our company for at least one year. Join our dynamic team!
For this internship, you need to have:
- Windows\Linux installation;
- Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;
- Understanding of Deployment Process flow and SDLC;
- Technical problem solving and analytical skills;
- Communication skills joint with the stress resistance
- Excellent English writing & verbal skills.
- Ability to learn, self-organize and act proactively.;
- Upper-Intermediate English level (both written and verbal communication).
Preferred to have:
- Understanding Agile (e.g. SCRUM) methodologies;
- Planning skills;
- Details and Target orientation;
- Self control and time management.;
- Excellent problem-solving skills.
In this position, you will be:
- Monitor application’s error messages on a daily basis;
- Perform month monitoring and system health verification;
- Install/update system environments;
- Proceed with the initial Service Change Request for further escalation on the appropriate level;
- Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;
- Regular updates for the assigned incidents on the engineer.
Our selection process includes:
- HR interview;
- Tech interview;
- Final interview with the founders of the company.
We offer:
- Internship schedule: Monday to Friday, 10.00-19.00;
- Office-based/remote work;
- No time trackers or other bureaucratic measures;
- Practical experience on internal projects;
- Networking with experienced professionals willing to share their knowledge and experience;
- Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;
- Gifts for birthdays and professional holidays;
- Participation in internal and external events.
Анастасія
