Merchant Support Specialis

About US 
Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

 As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

 A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly. 

Summary:   Merchant Support  team collaborates closely with our clients in North America (USA and Canada). We provide assistance through various channels, including phone calls, emails, chats, and WhatsApp. You will have the unique opportunity to become experts in the field by gaining insights into the wireless industry. In addition to developing technical skills, they will acquire knowledge of business processes, operational procedures, and the daily needs of our customers.

Our requirements: 
• Fluent/advanced English (MUST!) 
• Previous experience in the Support field
 • Ability to work night shifts (support working hours 15:00 — 04:00 UTC are covered within 6 shifts)!!! 
• An experienced PC user (General Microsoft Windows knowledge) • Training and time-management skills 
• Communication and listening 
• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control 

Optional:
 • Experience in working with CRM and Jira; 

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft payment solutions Respond to support queries via phone and email

• Provide guidance on account-related questions, processes, and system navigation.

• Troubleshoot and resolve funding delays or discrepancies in transactions. Process requests for account updates ensuring compliance with company policies.

• Provide clear and complete documentation and notes on all service inquiries

Compensation/Benefits:
•Vacation (Unlimited PTO policy)

•UA State Holidays

•Sick leave (including 5 days per year without a medical certificate)

•Corporate Business Training

•Corporate Taxi Service 

•English classes

•Referral Bonus Program

Why you should choose us:

•We are product company and you will have a great opportunity to work with advanced and

progressive products;

•Our position — great opportunity to implement your ideas!

•We are focused on growth and innovation;

•No bureaucracy.