Protection of Family Links Field Officer – Kharkiv – 835225

The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. The ICRC is mandated to work in countries affected by armed conflict or other situations of violence. The ICRC is present in over 100 countries and has 18,000 staff worldwide. In 2014, the ICRC expanded its presence in Ukraine. Over 900 team members work across the county in various professional fields.

About the job 

The ICRC Protection Department seeks a competent Protection of Family Links Field Officer to join our team in Kharkiv. In close cooperation with the Protection team in Ukraine, the Protection of Family Links (PFL) Field Officer will mainly be responsible for supporting the implementation and monitoring of the ICRC PFL activities in a given Area of Responsibility (AoR). Specifically, s/he receives and processes tracing inquiries from families of missing persons, collects tracing requests, undertakes tracing activities to search for missing persons, and ensures proper follow-up of the missing cases and family enquirers under his/her responsibility. 

Start date: June 2025

Your Tasks and Responsibilities

• Develop and maintain contacts with the families of missing and captured persons
• Collect new tracing enquiries and regularly follow-up on existing enquiries
• Keep families informed of any developments or news in their case
• Ensure proper documentation and data management
• Understand and analyze the existing cases to inform the ICRC’s actions in favor of the families
• Organize and conduct awareness raising sessions with families of missing persons and authorities to disseminate information about ICRC PFL action, and orient families in the search process
• Proactively understand the needs of families of missing individually or more collectively (trends), beyond the right to know: mental health needs, legal and administrative needs, etc., through the organization of focus groups discussions with families of missing
• Proactively identify referrals to other ICRC departments
• Actively map and assess available external services for families of missing, in the area of responsibility, and promotes the internal and external services available among families of missing
• Support families’ gathering in Kharkiv area of responsibility and together with the team, maintain regular contact with families’ associations

What we offer you

• A great team to work with and an organization where you have an impact
• Employment contract according to Ukrainian labor law with flexible working arrangements 
• Competitive salary between UAH 51,000 and 74,000 (gross) before taxation
• Medical insurance for you and your depending family members
• Comprehensive onboarding and learning opportunities
• 20 working days of annual paid leave
• Convenient office location in the city center

The ICRC is an equal-opportunity employer that prioritizes staff safety and security. We are committed to diversity and inclusion within our workforce and encourage qualified female and male candidates of all backgrounds, including candidates with disabilities, to apply for the position. We also value our employees' professional growth and offer a supportive and inclusive work environment. For more information, visit the website http://www.icrc.org/.

About you

To be successful as Protection of Family Links Field Officer in the Protection Department, you should possess the following qualifications and experiences and have the following characteristics:  

• Ukrainian citizenship or permanent residence permit in Ukraine
• University degree in a relevant field (e.g., social, political, or economic sciences), or equivalent professional experience
• Typically, 3–5 years of relevant experience in a similar role
• Experience in the humanitarian sector is an asset
• Fluent in English, Ukrainian, and Russian (spoken and written)
• Proficient in standard computer applications (e.g., MS Office, email, internet tools)
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment

Interested? Yes? THEN APPLY!

Please submit your English CV, along with your motivation letter and salary expectations, to the attention of the ICRC People and Culture Team. Please label your CV with your first and last names (First Name LAST NAME). In addition, please complete the compulsory ICRC questionnaire. The questionnaire is available through the following link: https://forms.office.com/e/APw3dvQMHJ. (Click on the link or copy the link into your internet browser.)

Your application will be considered only once you have completed the ICRC questionnaire and uploaded your English CV.

Application deadline:  11 May 2025

Only candidates meeting the abovementioned criteria will be contacted to move forward in the recruitment process.

The ICRC reserves the right to re-issue the vacancy, cancel the recruitment process, offer a position at a lower grade, with an adjusted job description or different duration, or recruit a candidate who matches the required profile before the deadline.