General Manager
150 000 — 250 000 ₴
В офісі/на місці
Повна зайнятість
The General Manager is the highest-ranking executive in a hotel, responsible for driving the overall direction and success of the property. This role requires strategic leadership, operational expertise, and a guest-centric approach.
- Operational Oversight: Lead and oversee all aspects of hotel operations to ensure smooth and efficient functioning.
- Financial Management: Develop and execute operating strategies aligned with the annual financial plan (P&L). Monitor and manage expenses to optimize cost efficienarketing: Implement and evaluate marketing strategies to effectively procy.
- Strategic Mmote the hotel and its services.
- Guest Services: Plan and organize accommodation, catering, and other services to provide an exceptional guest experience.
- Budgeting & Financial Planning: Prepare and manage budgets, control expenditures, and maintain detailed financial records.
- Sales & Targets: Set, monitor, and achieve ambitious sales and profit targets.
- Team Leadership: Recruit, train, and mentor staff across all departments. Inspire and motivate the team to consistently deliver excellent service.
- Quality Assurance: Ensure all aspects of the guest experience meet or exceed established standards, including service quality and operational efficiency.
- Cross-Departmental Management: Oversee staff across key departments, including:
- Food & Beverage (F&B)
- Front Office
- Housekeeping
- Engineering/Maintenance
- Event Coordination: Ensure events and conferences run seamlessly, meeting client expectations and standards.
- Facility Supervision: Oversee maintenance, renovations, furnishings, and supply management to uphold the property's quality and functionality.
- Vendor Relations: Manage relationships with contractors and suppliers to ensure reliable and cost-effective services.
- Safety & Compliance: Enforce effective security measures and ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.
- Property Inspections: Conduct regular inspections of the property and services to maintain high standards.
- Guest Feedback: Collect, analyze, and act on guest feedback from surveys, online reviews, and direct communication to drive continuous improvement.
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