Customer Success Manager (AI / IT)

LScale operates in the field of AI-driven business process automation and software solution implementation for international clients across the United States and Europe.

As we expand our team, we are looking for a Client Success Manager / Customer Success Manager who will support clients during the implementation and launch of AI solutions.

This is not a sales position. All clients are already prepared for implementation.

Responsibilities:

• Communicating with company clients (online calls in English)

• Conducting onboarding calls and clarifying client requirements

• Supporting clients throughout the AI solution implementation phase

• Coordinating solution launches together with the technical team

• Documenting information and statuses in the CRM system

• Sending follow-up messages and aligning next steps with clients

Requirements:

• Experience working with clients (Client Success, Support, Account Manager, or similar roles)

• Conversational English (working with international clients)

• Strong communication skills

• Ability to work with information in a structured and organized manner

• Responsibility and strong organizational skills

• Higher education is not required

Nice to have:

• Experience with IT or SaaS products

• Understanding of CRM systems

• Experience working with international clients

We offer:

• Fully remote work format

• Fixed compensation + performance-based bonuses

• Work with international clients

• Clear processes and well-defined responsibilities

• Long-term cooperation

If you are interested in working with clients in an international AI-driven environment, please send your resume.
We look forward to meeting you.