Consumer Loyalty & Growth Lead
4 дні тому
02 грудня 2025
Київвулиця Григорія Сковороди, 19р-н. Подільськийметро Контрактова площа
Гібридна
В офісі/на місці
Повна зайнятість
Медичне страхування
Курси іноземної мови
Регулярний перегляд зарплат
Офіс в центрі
Корпоративні заходи
Purpose & Impact
Help shape the future of a smoke-free world by turning great consumer experiences into lasting relationships. As Consumer Loyalty & Growth Lead, you’ll design and execute retention strategies and loyalty programs that delight adult consumers across retail, digital, call centers, and partner channels—elevating IQOS from a product to a trusted ecosystem.
Your Responsibilities
- Design & Evolve Loyalty Programs: Own initiatives like IQOS 360, Extended Warranty, and new loyalty concepts to keep users engaged and excited.
- Analyze & Optimize: Track key retention metrics (churn, NPS, engagement) and turn insights into actionable improvements.
- Know the Consumer: Segment audiences, map pain points, and create propositions that deliver real value.
- Scan the Horizon: Monitor industry trends, competitor strategies, and emerging tech to stay ahead.
- Collaborate Across Teams: Work with digital, retail, CX, data, and marketing teams to ensure flawless execution.
- Report & Influence: Present clear performance updates and advocate for experiments that drive loyalty and growth.
What You Bring
- 3+ years of experience in marketing, growth, customer success, or retention (consumer tech or FMCG a plus).
- Proven project management skills and the ability to lead cross-functional initiatives end-to-end.
- Strong analytical mindset: comfortable diving into data, extracting insights, and making decisions quickly.
- Proficiency with modern tools and dashboards (Excel/PowerPoint are fine; experience with CRM or BI tools is a bonus).
- Fluent English and strong communication skills.
- Previous exposure to loyalty or retention programs is a big plus.
Why Join Us
- Freedom to Innovate: Test ideas, iterate fast, and shape the consumer journey.
- Scale & Resources: Enjoy the reach of a global company with the energy of a product-driven team.
- Inclusive Culture: Collaborate with diverse, talented colleagues where every perspective matters.
- Purposeful Impact: Contribute to delivering a smoke-free future while creating world-class consumer experiences.
- Career Growth: Endless opportunities to expand your skills and explore roles across markets and functions.
